Disappointed

When I ordered the Victory Harpia 85 Spotting Scope from Carl Zeiss Sports Optics, it was on backorder, but Guidefitter had the scope sent very fast. The scope is very clear and easy to use, but I used it literally three times and the focus broke! Now it will not come into focus no matter where the zoom or focus ring is placed. I informed Guidefitter about my problem, and they kinda told me it was my problem to deal with since the issue involved the warranty. So I sent it back and hope the warranty takes care of it. Once it is returned to me, I will be selling it and buying Swarovski.